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Terms & Conditions

By submitting your order, you accept the following Terms and Conditions.

1. General

The terms below apply to all contracts, deliveries, and other services. No other provisions will apply; we hereby expressly object to any such. All side agreements require our written confirmation.

2. Order

The product range offered in the New One Online Shop is an invitation to customers to submit an offer to buy to New One by Schullin GmbH ("New One") under the conditions stated in the New One Online Shop. All stated prices are in Euros and are understood to be inclusive of statutory VAT. The representation of the products in the Online Shop is not a legally binding offer, but a non-binding online catalogue. By clicking on the button "submit order," you submit a binding order for the merchandise contained in the shopping cart. Receipt of the order will be confirmed immediately after it is sent. We can accept your order by sending an order confirmation by email or by delivering the merchandise within five days. New One reserves the right not to accept the offer if an item is not available, if you have wrongfully not paid bills for earlier deliveries, if your credit card check is not successful, or if other justified doubts about your creditworthiness exist.  If New One cannot execute an order, New One will notify you of this as quickly as possible. Only orders for small quantities suitable for a household can be accepted.

Note: the merchandise pictured on the website was digitally photographed. There may be minor differences between the photographs and the actual appearance of the merchandise. Such differences do not constitute a defect in the ordered merchandise.

We store your order data. If you would like a print-out of your order, you can print an "order confirmation." It will appear on your screen after you have submitted the order to us by clicking the "complete order" button and your credit card data has been checked successfully. You will also receive the order confirmation with all stated data by email. The email can also be printed out.

3. Delivery and shipping costs

Standard shipping within Austria costs € 4.90. Within Germany it costs € 5.90. Shipping for customers located in all other EU countries and the USA costs € 9.90. Delivery is free for shopping cart values of € 100.00 or more. Please be aware that if your retained value of products drops under the free delivery limit of €100 shipping costs will be invoiced.

Shipping is handled by DHL Paket GmbH, Österreichische Post AG, or DHL Express.

Delivery time is 2 to 5 days after the order. If delivered items have obvious material or manufacturer defects, including damages in transit, please report such defects to us immediately. Failure to report defects will have no effect on your legal claims.

The packaging shown on the image accompanying the product serves as an example. The packaging used to deliver the product may differ from the  original picture. If you wish for a special packaging (e.g. several products in one package or every product in a seperate box) please contact our customer service prior to completing your order: Monday to Friday 8:00 AM to 5:00 PM CET; +43 (0) 316 715500 or customerservice@newone.at.

4. Payment

You can pay for the merchandise by immediate bank transfer, credit card, direct debit, or PayPal.

When paying by credit card, your account will be charged when the order is completed.

If your payment is late, New One has the right to charge the legally permitted amount of interest on arrears and, if applicable, additional processing costs.

New One reserves the right to restrict certain payment methods if the address and credit check have a negative result.

Credit card payment process:

We accept the following credit cards:

We have a SSL (Secure Socket Layer) connection through which the payment will be processed. After the bill amount has been reserved on your credit card account, we will process your order by the delivery date.

5. Retention of title

The merchandise remains property of New One by Schullin GmbH until payment in full.

6. Right of Revocation

Customer satisfaction is very important to us. Therefore we offer return of our unworn jewellery within 30 days upon presentation of the sales receipt. 

The time limit for online orders starts with the day the customer receives the products (§11/ 2 FAGG).

In the event of a return there will be a total (when returning the whole order) or partial (when returning parts of the order) refund of the purchasing price. Absolute precondition is that the jewellery has not been used or worn and is in a resellable condition. In case this condition is not provided we reserve the right for retention of the purchase price.

When returning the products they need to be sent to the following address:

New One by Schullin GmbH
Lastenstraße 11 Haus A
AT- 8020 Graz

In case you revoke your purchase contract, we must perform obligations with regard to the reimbursement of payments within 30 days of receipt of your notice of revocation. Please be aware, that we can withhold the reimbursement until we receive the returned goods that are in an unworn and sealed condition. For the reimbursement we will use the original payment method.

An exchange in our stores is possible within a time limit of 14 days and takes place exclusively in return to a gift card and upon presentation of the sales receipt. 

Please note: To make a valid return (both online and/or in a shop) you need the invoice of your purchase. The invoice of your online purchase is available in your customer account. If you do not have a customer account please contact our customer service: customerservice@newone.at.

7. Gift cards

These terms of use apply for all New One gift cards acquired in Austria and Germany in our stores as well as through the online shop – www.newone-shop.com. Gift cards can be charged with an amount between € 20 and € 2.000. The credit of the gift card cannot be paid interest on or be paid out in cash.

The New One gift card can be used for purchases of merchandise in stock in all stores in Austria and in the online shop on www.newone-shop.com and is valid without any time limitation. New One gift cards cannot be used for purchases of additional gift cards. 

For a purchase in one of our stores please show the gift card to our staff at the checkout. For a purchase on www.newone-shop.com you need to insert the gift card code. The amount due is charged from your gift card balance. It is not possible to pay out the whole or the remaining amount in cash. The remaining amount stays on your gift card and is valid for further purchases. Is the amount on your gift card insufficient to pay your purchase entirely, you can choose to pay the rest of the amount due with another payment method.

In case of a valid return of products paid by a New One gift card in a store or the online shop, the amount of the return will be credited to a New One gift card.

The New One gift card is transferable to others. The responsibility for the gift card lies within the cardholder. New One accepts no liability for theft, loss or any damage to the gift card and grants no compensation. Your gift card cannot be blocked; therefore it should be used equal to cash. For all purchased merchandise the terms and conditions of New One by SCHULLIN GmbH apply.

Gladly we give you information about the balance of your gift card in any store or by telephone. To provide the required information, we need your gift card code.

New One reserves the right to reject a purchase with a gift card if the purchase cannot be performed due to technical difficulties.

Please note, that the New One gift card can not be purchased discounted within special discount campaigns. 

With the purchase and/or the use of a New One gift card you accept the terms of use. New One by SCHULLIN GmbH reserves the right to change the terms of use at any time.

8. Exclusion of liability for external links

If New One's pages contain links to other Internet sites, New One expressly declares that it has no influence on the design and content of the linked sites. New One hereby expressly repudiates all contents of linked sites. This declaration applies to all displayed links and all contents of the sites the links lead to.

9. Miscellaneous

Austrian law applies to all contracts and agreements between the customer and New One, to the exclusion of the UN CISG.

The venue for any disputes is Graz or the venue stipulated by statutory provisions.