Terms & Conditions
By submitting your order, you accept the following Terms and Conditions.
The product range offered in the NEW ONE Online Shop is an invitation to customers to submit an offer to buy to NEW ONE by Schullin GmbH ("NEW ONE") under the conditions stated in the NEW ONE Online Shop. All stated prices are in Euros and are understood to be inclusive of statutory VAT. The representation of the products in the Online Shop is not a legally binding offer, but a non-binding online catalogue. By clicking on the button "submit order," you submit a binding order for the merchandise contained in the shopping cart. Receipt of the order will be confirmed immediately after it is sent. We can accept your order by sending an order confirmation by email or by delivering the merchandise within five days. NEW ONE reserves the right not to accept the offer if an item is not available, if you have wrongfully not paid bills for earlier deliveries, if your credit card check is not successful, or if other justified doubts about your creditworthiness exist. If NEW ONE cannot execute an order, NEW ONE will notify you of this as quickly as possible. Only orders for small quantities suitable for a household can be accepted.
Note: the merchandise pictured on the website was digitally photographed. There may be minor differences between the photographs and the actual appearance of the merchandise. Such differences do not constitute a defect in the ordered merchandise.
We store your order data. If you would like a print-out of your order, you can print an "order confirmation." It will appear on your screen after you have submitted the order to us by clicking the "complete order" button and your credit card data has been checked successfully. You will also receive the order confirmation with all stated data by email. The email can also be printed out.
Standard shipping within Austria costs € 4.90. Within Germany it costs € 5.90. Shipping for customers located in all other EU countries and the USA costs € 9.90. Delivery is free for shopping cart values of € 100 or more. Please be aware that if your retained value of products drops under the free delivery limit of € 100 shipping costs will be invoiced.
Shipping is handled by DHL Paket GmbH, Österreichische Post AG, or DHL Express.
Delivery time is 2 to 5 days after the order. If delivered items have obvious material or manufacturer defects, including damages in transit, please report such defects to us immediately. Failure to report defects will have no effect on your legal claims.
The packaging shown on the image accompanying the product serves as an example. The packaging used to deliver the product may differ from the original picture. If you wish for a special packaging (e.g. several products in one package or every product in a seperate box) please contact our customer service prior to completing your order: Monday to Friday 8:00 AM to 5:00 PM; +43 (0) 316 715500 or [email protected].
You can pay for the merchandise by immediate bank transfer or direct debit payment (for orders from Austria & Germany only), credit card, PayPal, PayPal Express or Amazon Pay. When paying by credit card, your account will be charged when the order is completed.
If your payment is late, NEW ONE has the right to charge the legally permitted amount of interest on arrears and, if applicable, additional processing costs. NEW ONE reserves the right to restrict certain payment methods if the address and credit check have a negative result.
Credit card payment process:
We accept the following credit cards:
We have a SSL (Secure Socket Layer) connection through which the payment will be processed. After the bill amount has been reserved on your credit card account, we will process your order by the delivery date.
Payment with Klarna
The "immediate bank transfer" and "direct debit" service is provided by Klarna and available only for orders from Austria and Germany. You can pay safely via direct transfer with your usual online banking. NEW ONE can therefore neither access the data you have entered nor your account. Your online banking data is only entered in the secure payment form from Klarna. For more information please visit www.klarna.com or please turn to the Klarna customer service.
Customer satisfaction is very important to us. Therefore we offer return of our unworn jewellery within 30 days upon presentation of the sales receipt. The time limit for online orders starts with the day the customer places the order (§11/ 2 FAGG). In the event of a return there will be a total (when returning the whole order) or partial (when returning parts of the order) refund of the purchasing price. Absolute precondition is that the security seal has not been removed, the jewellery has not been used or worn and is in a resellable condition. In case this condition is not provided we reserve the right for retention of the purchase price.
When returning the products they need to be sent to the following address:
NEW ONE by Schullin GmbH
Lastenstraße 11 Haus A
AT- 8020 Graz
We must perform obligations with regard to the reimbursement of payments within 30 days of receipt.
A return or exchange in our stores is possible within a time limit of 14 days and takes place exclusively in return to a gift card and upon presentation of the sales receipt.
Please note: To make a valid return (both online and/or in a shop) you need the invoice of your purchase. The invoice of your online purchase is available in your customer account. If you do not have a customer account please contact our customer service: [email protected]
You can find more information about your right of withdrawal for online orders here.
In our branches, an exchange is possible within 14 calendar days only for a voucher of the corresponding value and upon presentation of the receipt. Please note: a return or return is only possible with an invoice. You can find the invoice for your online order in your customer account. If you do not have a customer account, please contact our customer service.
For Germany & Austria: We will provide you with a free return label. To create the labe, please click here.
For all other EU countries and USA: Mail the items you want to return* back to us at the address mentioned above using any trackable shipping method. Please make sure to attach your return receipt and that your package is ensured.
For a purchase in one of our stores please show the gift card to our staff at the checkout. For a purchase on www.newone-shop.com you need to insert the gift card code. The amount due is charged from your gift card balance. It is not possible to pay out the whole or the remaining amount in cash. The remaining amount stays on your gift card and is valid for further purchases. Is the amount on your gift card insufficient to pay your purchase entirely, you can choose to pay the rest of the amount due with another payment method.
In case of a valid return of products paid by a NEW ONE gift card in a store or the online shop, the amount of the return will be credited to a NEW ONE gift card.
The NEW ONE gift card is transferable to others. The responsibility for the gift card lies within the cardholder. NEW ONE accepts no liability for theft, loss or any damage to the gift card and grants no compensation. Your gift card cannot be blocked; therefore it should be used equal to cash. For all purchased merchandise the terms and conditions of NEW ONE by Schullin GmbH apply.
Gladly we give you information about the balance of your gift card in any store or by telephone. To provide the required information, we need your gift card code.
NEW ONE reserves the right to reject a purchase with a gift card if the purchase cannot be performed due to technical difficulties.
All personal data is treated confidentially. Your protected interests are provided for in accordance with statutory regulations.
We save the text of the contract and send you the order data and our T&Cs by email. You can view your past orders in our customer log-in area.
The data needed to process the transaction is stored and transmitted to companies affiliated with us or our service partners in the course of order processing if necessary.
We use the data you disclose to execute and process your order.
When you sign up for our newsletter, your email will be used with your permission for direct advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.
If we offer advance performance, we will obtain a credit check based on mathematical-statistical procedures from SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden if necessary to protect our justified interests. Your protected interests are provided for in accordance with statutory regulations.
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If you access a page on our website that contains such a plugin, your browser creates a direct connection with Facebook's servers. Facebook transmits the content of the plugin directly to your browser, which incorporates it into the website.
By incorporating the plugin, Facebook obtains the information that your browser has accessed the corresponding page on our website, even if you do not have a Facebook account or are not logged in to Facebook. Your browser transmits this information (including your IP address) directly to a Facebook server in the USA, where it is stored.
If you are logged in to Facebook, Facebook can directly associate your visit to our website with your Facebook account. When you interact with the plugins, for example by clicking the "Like" button or submitting a comment, this information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your Facebook friends. Facebook can use this information for purposes of advertising, market research, and need-based design of Facebook pages. Facebook creates use, interest, and relationship profiles for this purpose, e.g. to evaluate your use of our website with respect to the advertisements you are shown on Facebook, notify other Facebook users of your activities on our website, and perform other services associated with the use of Facebook.
If you do not want Facebook to associate the data collected through our website with your Facebook account, you must log out of Facebook before visiting our website.
You have the right to disclosure of your stored data and, if applicable, a right to correction or deletion of this data.