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Terms & Conditions

By submitting your order, you accept the following Terms and Conditions.

1. General
The terms below apply to all contracts, deliveries, and other services. No other provisions will apply; we hereby expressly object to any such. All side agreements require our written confirmation.
2. Order

The product range offered in the NEW ONE Online Shop is an invitation to customers to submit an offer to buy to NEW ONE by Schullin GmbH ("NEW ONE") under the conditions stated in the NEW ONE Online Shop. All stated prices are in Euros and are understood to be inclusive of statutory VAT. The representation of the products in the Online Shop is not a legally binding offer, but a non-binding online catalogue. By clicking on the button "submit order," you submit a binding order for the merchandise contained in the shopping cart. Receipt of the order will be confirmed immediately after it is sent. We can accept your order by sending an order confirmation by email or by delivering the merchandise within five days. NEW ONE reserves the right not to accept the offer if an item is not available, if you have wrongfully not paid bills for earlier deliveries, if your credit card check is not successful, or if other justified doubts about your creditworthiness exist. If NEW ONE cannot execute an order, NEW ONE will notify you of this as quickly as possible. Only orders for small quantities suitable for a household can be accepted.

Note: the merchandise pictured on the website was digitally photographed. There may be minor differences between the photographs and the actual appearance of the merchandise. Such differences do not constitute a defect in the ordered merchandise.

We store your order data. If you would like a print-out of your order, you can print an "order confirmation." It will appear on your screen after you have submitted the order to us by clicking the "complete order" button and your credit card data has been checked successfully. You will also receive the order confirmation with all stated data by email. The email can also be printed out.

3. Delivery and shipping costs

Standard shipping within Austria costs € 4.90 and to Germany € 5.90. Shipping for customers located in all other EU countries (except Greece and Portugal) is € 9.90. The shipping costs to the U.S. amount to € 14.90. Delivery is free for shopping cart values of € 75 or more to Austria and Germany, € 100 to all other EU countires and to the U.S. € 150,00. Please be aware that if the value of your kept products drops under the free delivery limit of the minmal order value for a free shipping due to a return, shipping costs will be invoiced.

Shipping is handled by Österreichische Post AG (Austria & Germany), or DHL Express (international shipping). 

Delivery time is 2 to 5 days after the order. If delivered items have obvious material or manufacturer defects, including damages in transit, please report such defects to us immediately. Failure to report defects will have no effect on your legal claims.

The packaging shown on the image accompanying the product serves as an example. The packaging used to deliver the product may differ from the original picture. If you wish for a special packaging (e.g. several products in one package or every product in a seperate box) please contact our customer service prior to completing your order: [email protected].

4. Payment

You can pay for the merchandise by immediate bank transfer or direct debit payment (for orders from Austria & Germany only), credit card, PayPal, PayPal Express or Amazon Pay. When paying by credit card, your account will be charged when the order is completed.

If your payment is late, NEW ONE has the right to charge the legally permitted amount of interest on arrears and, if applicable, additional processing costs. NEW ONE reserves the right to restrict certain payment methods if the address and credit check have a negative result.

Credit card payment process:

We accept the following credit cards:

We have a SSL (Secure Socket Layer) connection through which the payment will be processed. After the bill amount has been reserved on your credit card account, we will process your order by the delivery date.

Payment with Klarna

The "immediate bank transfer" and "direct debit" service is provided by Klarna and available only for orders from Austria and Germany. You can pay safely via direct transfer with your usual online banking. NEW ONE can therefore neither access the data you have entered nor your account. Your online banking data is only entered in the secure payment form from Klarna. For more information please visit or please turn to the Klarna customer service.

5. Retention of title
The merchandise remains property of NEW ONE by Schullin GmbH until payment in full.
6. Right of Revocation

The satisfaction of our customers is very important to us. For this reason, when ordering online, we allow you to return unworn pieces of jewelry within 30 days. The period for online orders of goods begins on the day of the order date from the customer.

The prerequisite for this is the unused and resalable condition of the goods. If this is not provided, we reserve the right to withhold the reimbursement of the purchase price if necessary. CAUTION! Please note that a return is only possible if the security seal has not been removed from the jewelry.

In case this condition is not provided we reserve the right for retention of the purchase price.

A return or exchange in our stores is possible within a time limit of 14 days and takes place exclusively in return to a gift card and upon presentation of the sales receipt.Please note: a return or return is only possible with an invoice. You can find the invoice for your online order in your customer account. If you do not have a customer account, please contact our customer service.

Please note: To make a valid return (both online and/or in a shop) you need the invoice of your purchase. The invoice of your online purchase is available in your customer account. If you do not have a customer account please contact our customer service: [email protected].

You can find more information about your right of withdrawal for online orders here.

For Germany & Austria: We will provide you with a free return label. To create the label, please click here.

For all other EU countries and USA: Mail the items you want to return* back to us at the address mentioned above using any trackable shipping method. Please make sure to attach your return receipt and that your package is ensured.

7. Warranty

The warranty for defects caused by improper handling, incorrect use, use of unsuitable accessories, improper modifications or intervention in the item, force majeure or wear and tear as a result of overuse is also excluded. The warranty expires if the customer or a third party not authorized by us has made changes or repairs to the goods.

8. Gift cards

These terms of use apply for all NEW ONE gift cards acquired in Austria and Germany in our stores as well as through the online shop – Gift cards can be charged with an amount between € 20 and € 2.000. The credit of the gift card cannot be paid interest on or be paid out in cash. The NEW ONE gift card can be used for purchases of merchandise in stock in all stores in Austria and in the online shop on and is valid without any time limitation. NEW ONE gift cards cannot be used for purchases of additional gift cards.

For a purchase in one of our stores please show the gift card to our staff at the checkout. For a purchase on you need to insert the gift card code. The amount due is charged from your gift card balance. It is not possible to pay out the whole or the remaining amount in cash. The remaining amount stays on your gift card and is valid for further purchases. Is the amount on your gift card insufficient to pay your purchase entirely, you can choose to pay the rest of the amount due with another payment method.

In case of a valid return of products paid by a NEW ONE gift card in a store or the online shop, the amount of the return will be credited to a NEW ONE gift card.

The NEW ONE gift card is transferable to others. The responsibility for the gift card lies within the cardholder. NEW ONE accepts no liability for theft, loss or any damage to the gift card and grants no compensation. Your gift card cannot be blocked; therefore it should be used equal to cash. For all purchased merchandise the terms and conditions of NEW ONE by Schullin GmbH apply.

Gladly we give you information about the balance of your gift card in any store or by telephone. To provide the required information, we need your gift card code.

NEW ONE reserves the right to reject a purchase with a gift card if the purchase cannot be performed due to technical difficulties.

With the purchase and/or the use of a NEW ONE gift card you accept the terms of use. NEW ONE by Schullin GmbH reserves the right to change the terms of use at any time.

9. Data privacy & creditor protection
You will find the office responsible for data processing on our privacy policy page.

All personal data is treated confidentially. Your protected interests are provided for in accordance with statutory regulations.


We save the text of the contract and send you the order data and our T&Cs by email. You can view your past orders in our customer log-in area.


The data needed to process the transaction is stored and transmitted to companies affiliated with us or our service partners in the course of order processing if necessary.


We use the data you disclose to execute and process your order.

„This website uses Google Analytics, a web analytics service of Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help the website analyse how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If IP anonymisation is activated on this website, Google will first abbreviate your IP address within Member States of the European Union or other contracting member states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. The IP address transmitted from your browser through Google Analytics will not be combined with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also stop the collection and processing of the data relating to your use of the website created by the cookie (including your IP address) and the processing this data by Google by downloading and installing the browser plug-in available at the following link.[Insert link here. The current link is].“


When you sign up for our newsletter, your email will be used with your permission for direct advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.


If we offer advance performance, we will obtain a credit check based on mathematical-statistical procedures from SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden if necessary to protect our justified interests. Your protected interests are provided for in accordance with statutory regulations.


We use cookies on several pages to make our website attractive and permit the use of certain functions. Cookies are small text files that are stored on your computer. Most cookies we use are deleted from your hard drive after the end of the browser session (session cookies). Other cookies remain on your computer and allow us to recognise your computer at your next visit (permanent cookies). Our partner companies are not permitted to collect, process, or use personal data through our website using cookies.


This website uses social plug-ins ("plugins") of the social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are identified by a Facebook logo or the add-on "Facebook Social Plugin." You can find an overview of Facebook plugins and their appearance here:


If you access a page on our website that contains such a plugin, your browser creates a direct connection with Facebook's servers. Facebook transmits the content of the plugin directly to your browser, which incorporates it into the website.


By incorporating the plugin, Facebook obtains the information that your browser has accessed the corresponding page on our website, even if you do not have a Facebook account or are not logged in to Facebook. Your browser transmits this information (including your IP address) directly to a Facebook server in the USA, where it is stored.


If you are logged in to Facebook, Facebook can directly associate your visit to our website with your Facebook account. When you interact with the plugins, for example by clicking the "Like" button or submitting a comment, this information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your Facebook friends. Facebook can use this information for purposes of advertising, market research, and need-based design of Facebook pages. Facebook creates use, interest, and relationship profiles for this purpose, e.g. to evaluate your use of our website with respect to the advertisements you are shown on Facebook, notify other Facebook users of your activities on our website, and perform other services associated with the use of Facebook.


If you do not want Facebook to associate the data collected through our website with your Facebook account, you must log out of Facebook before visiting our website.


To learn about the purpose and scope of data collection and the further processing and use of the data by Facebook as well as your rights and remedies to protect your private sphere in this respect, please see Facebook's data privacy policy:


You have the right to disclosure of your stored data and, if applicable, a right to correction or deletion of this data.

10. Exclusion of liability for external links
If NEW ONE's pages contain links to other Internet sites, NEW ONE expressly declares that it has no influence on the design and content of the linked sites. NEW ONE hereby expressly repudiates all contents of linked sites. This declaration applies to all displayed links and all contents of the sites the links lead to.
11. Miscellaneous
Due to a continuous updating process of the web pages of the online store, all information regarding price and condition of the goods, which has been provided at an earlier time, loses its validity. Errors and misprints remain reserved. The declared price shown at the time of submission of the customer's offer is essential for conducting the invoice.

Austrian law applies to all contracts and agreements between the customer and NEW ONE, to the exclusion of the UN CISG. The venue for any disputes is Graz or the venue stipulated by statutory provisions.