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Shipping & Delivery

Standard shipping within Austria costs € 4.90. Within Germany it costs € 5.90. Shipping for customers located in all other EU countries and the USA costs € 9.90, except Croatia as it is part of a different delivery zone.  Delivery is free for shopping cart values of € 100.00 or more. 

Shipping is handled by DHL Paket GmbH, Österreichische Post AG, or DHL Express.

Delivery time is 2 to 5 business days after the order. If delivered items have obvious material or manufacturer defects, including damages in transit, please report such defects to us immediately. Failure to report defects will have no effect on your legal claims.

The packaging shown on the image accompanying the product serves as an example. The packaging used to deliver the product may differ from the  original picture. If you wish for a special packaging (e.g. several products in one package or every product in a seperate box) please contact our customer service prior to completing your order: Monday to Friday 8:00 AM to 5:00 PM CET; +43 (0) 316 715500 or [email protected].

 

How do I order online?                                                                                                                                        

Shopping from home - what could be more pleasant? Make yourself comfortable on the sofa and click through our extensive range of products. Our shop is clearly organised and it's easy to navigate by product groups and category images. For example, you can sort our product line by a desired category (bracelets, necklaces, earrings, etc.). If you've found what you want, clicking on the product image will give you more detailed information about materials and available sizes.

Standard shipping within Austria costs € 4.90. Within Germany it costs € 5.90.  Shipping for customers located in all other EU countries and the USA costs € 9.90.  Delivery is free for shopping cart values of € 100.00 or more.

If you have found an item that you want to order, put it in the shopping cart by clicking on the button "Into shopping cart." The shopping cart will display a list of all items you have selected. Please review this list carefully before clicking on "submit." You can delete unwanted items easily by clicking on the "remove" link.

If you haven't finished shopping, go to the link "continue shopping." Once you have all desired products in your shopping cart, select "go to checkout." If you have a gift certificate, you can redeem it here.

To finish your virtual shopping trip, fill in the "billing address" form. All fields marked with a * are mandatory and must be filled in. If you are already a registered customer, you can simply log in with your email and the password you chose.

Now you still have to choose whether you want to pay by credit card (Visa, MasterCard), immediate bank transfer, or PayPal.

Before you complete your order, please read our Terms and Conditions (T&Cs) and the privacy policy carefully. You must confirm that you have read and accepted the Terms and Conditions and the privacy policy to submit your order.

 

Can I place my order by telephone?
At the moment we can only accept online orders.

 

The order process was not completed. Now the item I wanted is sold out. What now?
The item you placed in the shopping cart will be blocked in your size for a short time when you click the button "go to checkout." This prevents another customer from buying the same item while you are completing your order. If your order fails or your order form is not sent, the item will remain blocked for about another 30 minutes. We ask for your understanding that your desired item can only be released again after this time. It can then be found in our product line again.

 

Will I receive a confirmation so I know whether my order was successful?
After we have received your order, we will send you an automatic order confirmation that also contains your order number/bill number.

 

Payment:

How can I pay?
You can pay by immediate bank transfer, PayPal, or credit card (Visa and MasterCard).

 

Shipping:

How much are shipping costs?
Standard shipping within Austria costs € 4.90. Within Germany it costs € 5.90. Shipping for customers located in all other EU countries and the USA costs € 9.90. 
Delivery is free for shopping cart values of € 100.00 or more. 


Can my order be delivered to any address?

Currently, we are shipping within the whole European Union Area and the United States of America.

 

How are orders sent?
Shipping is handled by DHL Paket GmbH, Österreichische Post AG, or DHL Express.

 

Are the parcels insured?
All shipments sent by New One are insured against theft and accidental damage. This insurance protection runs out as soon as you have received and signed for your parcel.

 

Where is the shipment sent from?
The dispatch address is: New One by Schullin GmbH, Lastenstraße 11 Haus A, 8020 Graz, Austria – EUROPE

 

How long do I have to wait for my order?
Delivery will be within 2-5 business days.

 

Is a signature required upon receipt?
Receipt of all shipments must be confirmed by a signature.