The wishlist name can't be left blank

Returns

You can return jewelry that is unworn, faultless and with an intact security seal (if applicable*) in their original packaging within 30 days from the date of order.

*This is not applicable to hoops, open rings and ear cuffs. A return for these pieces is also accepted if it occurs within the set time period and the goods are in faultless condition.

Returns from Austria and Germany

The return is free of charge within the 30-day return period from Austria and Germany. After creating the return, the necessary documents are available for you to download directly.



INFORMATION ON THE RETURN


Free shipping costs (for orders over €75)
If the retained value of the goods falls below the minimum order value for a free delivery due to a return, the usual shipping costs will be retained.(€ 4,90 AT / € 5,90 DE).

Exchange of goods
Unfortunately, a direct exchange is not possible. Once we receive the goods, they will be processed according to our return policy, after which the corresponding purchase amount will be refunded to your original payment method.

Return policy
Our jewelry is security sealed prior to shipment. Provided, the design allows it (this is not applicable to hoops, open rings and ear cuffs). A return can only be accepted if it occurs within the set time period and the goods are in faultless and unworn condition with the security seal (if applicable) still intact. If this is not the case, we are unable to make a refund and the jewelry will consequently returned to you.

Free return of goods
One free return label is provided per order, which can be claimed within 30 days. Should you make a second return, shipping costs apply.

Damaged goods and complaints
If your jewelry arrives in a damaged condition or you want to make a complaint, please contact our customer service as soon as possible ([email protected]) by attaching images and the respective order number. We will inform you about the further procedure via mail.
International return of goods

We ask for your understanding that we cannot offer international returns that are for free.


PROCEDURE

  • Place the items you want to return in the original shipping box or a sturdy box and tape it carefully.
  • Make sure that your package has sufficient postage before sending it (trackable and insured) to:

 

NEW ONE by Schullin
– Returns –
Lastenstraße 11 Haus A
8020 Graz
Austria – EUROPE


INFORMATION ON RETURN OF GOODS


Exchange of goods
Unfortunately, a direct exchange is not possible. Once we receive the goods, they will be processed according to our return policy, after which the corresponding purchase amount will be refunded to your original payment method.

Return policy
Our jewelry is security sealed prior to shipment. Provided, the design allows it (this is not applicable to hoops, open rings and ear cuffs). A return can only be accepted if it occurs within the set time period and the goods are in faultless and unworn condition with the security seal (if applicable) still intact. If this is not the case, we are unable to make a refund and the jewelry will consequently returned to you.

Damaged goods and complaints
If your jewelry arrives in a damaged condition or you want to make a complaint, please contact our customer service as soon as possible ([email protected]) by attaching images and the respective order number. We will inform you about the further procedure via mail.