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Right to cancel

How long can I return my purchase?

The satisfaction of our customers is very important to us. For this reason, when ordering online, we allow you to return unworn pieces of jewelry within 30 days. The period for online orders of goods begins on the day of the order date from the customer.

The prerequisite for this is the unused and resalable condition of the goods. If this is not provided, we reserve the right to withhold the reimbursement of the purchase price if necessary. CAUTION! Please note that a return is only possible if the security seal has not been removed from the jewelry.

How can I return my purchase?

In the event of a return there will be a total (when returning the whole order) or partial (when returning parts of the order) refund of the purchasing price. Absolute precondition is that the jewellery has not been used or worn and is in a resellable condition. In case this condition is not provided we reserve the right for retention of the purchase price.

When returning the products they need to be sent to the following address:

NEW ONE by Schullin GmbH
Lastenstraße 11 Haus A
8020 Graz
Austria – EUROPE

In case you revoke your purchase contract, we must perform obligations with regard to the reimbursement of payments within 14 days of receipt of your notice of revocation. Please be aware, that we can withhold the reimbursement until we receive the returned goods that are in an unworn and sealed condition. For the reimbursement we will use the original payment method.

What do I have to consider?

We reserve the right to repay until the goods have been returned to us in an undamaged condition secured by our security seal. For this repayment, we will use the same means of payment that you used for the original transaction.

I don't have a customer account. How do I get my return label?

To create a free return label, please click here.
In any case you need to recreate the label, please click on the link and fill in the data again.