Customer satisfaction is very important to us. Therefore we offer exchange or return of our unworn jewellery within 30 days upon presentation of the sales receipt.
The time limit for online orders starts with the day the customer places the order (§11/ 2 FAGG).
In the event of a return there will be a total (when returning the whole order) or partial (when returning parts of the order) refund of the purchasing price. Absolute precondition is that the jewellery has not been used or worn and is in a resellable condition. In case this condition is not provided we reserve the right for retention of the purchase price.
When returning the products they need to be sent to the following address:
NEW ONE by Schullin GmbH
Lastenstraße 11 Haus A
Austria – EUROPE
In case you revoke your purchase contract, we must perform obligations with regard to the reimbursement of payments within 30 days of receipt of your notice of revocation. Please be aware, that we can withhold the reimbursement until we receive the returned goods that are in an unworn and sealed condition. For the reimbursement we will use the original payment method.
A return or exchange in our stores is possible within a time limit of 30 days and takes place exclusively in return to a gift card and upon presentation of the sales receipt.
Please note: To make a valid return (both online and/or in our stores) you need the invoice of your purchase. The invoice of your online purchase is available in your customer account. If you do not have a customer account please contact our customer service: [email protected].