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Shipping and Delivery

ORDERING PROCESS

How do I order online?

Shopping couldn’t be more convenient than doing it from your cozy home. Make yourself comfortable and browse through our great range of products. Our store is clearly organised and structured. You can easily navigate through our product groups, search for different product categories (bracelets, necklaces etc.) and also refine your search with many different filters (colour, materials, etc.). If you’ve found what you were looking for, a click on the product picture will give you more detailed information about materials used, available sizes and much more.

Did you find the product you were looking for? Now you are one step closer to acquiring your favourite piece of jewellery or a great present for a loved one. Continue with your order by placing the item in the shopping cart. If necessary, choose the right size of the product and click the button „add to my bag“. Here you will find a detailed list of chosen products including quantity and prices. Before you confirm your order please be sure to check your shopping bag in order to avoid any possible mistakes. By checking the box on the left side you can select unwanted products and remove them from your shopping bag by clicking the „remove“ button.

If you have a gift card, you can redeem it here. You put all the products you want to order in your shopping bag? Please proceed by clicking „continue“. To complete your online shopping experience, please log in with your email and the password you chose. If you are a new customer and don’t have a NewOne customer account, you can register easily in no time.

Once you are logged in, you are prompted to enter your billing adress. Optionally you can also add a delivery adress that differs from the billing adress. All fields with a * are mandatory and have to be filled in in order to continue.
In the next step you can choose your preferred paying method. You can either pay with credit card (Visa, MasterCard), Amazon Pay, PayPal, PayPal Express or use a voucher. For orders from Austria and Germany we also offer immeadiate bank transfer and direct debit payment (Klarna). Before you complete your order, please read our Terms and Conditions carefully. You must confirm that you have read and accepted our Terms and Conditions to submit your order.

Can I place my order by telephone?

At the moment we can only accept online orders.

The order process was not completed. Now the product I wanted to order is sold out. What next?

The product you place in your shopping bag will be blocked in your size for a short time when you click the button „go to checkout“. This prevents other customers from buying the same product you want while completing your order. If your order fails or your order form is not sent, the item will be blocked for about 30 minutes. Please understand that your desired product can only be released again after this period of time. It then can be found again in our product pages.

Do I get any kind of confirmation after I placed my order?

After we have received your order, an automatic order confirmation will be sent to you that contains your order number and bill number.

 

SHIPPING

How much are the shipping costs?

Standard shipping within Austria costs € 4.90. Within Germany it costs € 5.90. Shipping for customers located in all other EU countries and the USA costs € 9.90. Delivery is free for shopping cart values of € 100 or more. Please note: If the value of the goods falls below € 100 due to the return, the usual shipping costs (€ 4.90 AT / € 5.90 DE / € 9.90 USA / EU) will be retained.

Can my order be delivered to any address?

Currently, we are shipping within the whole European Union Area and the United States of America.

How are orders sent?

Shipping is handled by Österreichische Post AG, DHL Paket GmbH, or DHL Express.

Are the parcels insured?

All shipments sent by NEW ONE are insured against theft and accidental damage. This insurance protection runs out as soon as you have received and signed for your parcel.

Where is the shipment sent from?

The dispatch address is: NEW ONE by Schullin GmbH, Lastenstraße 11 Haus A, 8020 Graz, Austria – EUROPE

How long do I have to wait for my order?

Delivery will be within 2-5 business days. If the delivered items have obvious material or manufacturing defects, including transport damage, please report such defects to us immediately. Failure to make this complaint does not, however, affect your legal claims.

Is a signature required upon receipt?

Receipt of all shipments must be confirmed by a signature.