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Returns

All purchased items can be returned:

• Return within 30 days (upon receipt)

• Returns only apply to unworn and undamaged jewellery which have the security seal in place

• FOR GERMANY AND AUSTRIA:
  Please use the provided return label and fill in the return form
 
• FOR ALL OTHER EU COUNTRIES AND USA:
 Mail the items you want to return* back to us at the address below using any trackable shipping method. Please make sure to attach your return receipt and that your package is ensured.
 
 SORRY – we cannot accept Cash on Delivery (COD). The shipping costs must be paid by the customer – please make sure that your package is prepaid. 

Unfortunately, we are unable to process exchanges. For further information contact our customer service: [email protected] 


PLEASE MAIL YOUR RETURN: 

NEW ONE by Schullin 

– Returns –

8020 Graz

Lastenstrasse 11 Haus A

Austria – EUROPE


*You can return the items within 14 days of receiving them. This only applies to unworn and undamaged jewellery. ATTENTION! Please do not remove the security seal.