All purchased items can be returned:
• Return within 30 days (upon receipt)
• Returns only apply to unworn and undamaged jewellery which have the security seal in place
• FOR GERMANY AND AUSTRIA:
Please use the provided return label and fill in the return form
• FOR ALL OTHER EU COUNTRIES AND USA:
Mail the items you want to return* back to us at the address below using any trackable shipping method. Please make sure to attach your return receipt and that your package is ensured.
SORRY – we cannot accept Cash on Delivery (COD). The shipping costs must be paid by the customer – please make sure that your package is prepaid.
Unfortunately, we are unable to process exchanges. For further information contact our customer service: firstname.lastname@example.org.
PLEASE MAIL YOUR RETURN:
NewOne by Schullin
– Returns –
Lastenstrasse 11 Haus A
Austria – EUROPE
*You can return the items within 14 days of receiving them. This only applies to unworn and undamaged jewellery. ATTENTION! Please do not remove the security seal.